Fleming, Ph.D. John H.; Asplund, Jim
Title Human Sigma: Managing the Employee-Customer Encounter
Condition Used: Good
Publisher Gallup Press 2007-10-28
1595620168 / 9781595620163
Clean pages with general wear from reading and storage. If the dust jacket is present it may have curling, wear, or small tears on the edges. Some books have a bookstore stamp inside cover. Quick response!