Category: Consumer Behavior

Sort

Showing 1-7 of 7

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know

By: Gitomer, Jeffery

Price: $14.95

Publisher: Bard Press: 1998-06-12

SKU: 668156

ISBN: 188516730X

Condition: Used: Good


Name written inside. Name/address stamp or sticker. General wear. Quick response! View more info

Marketing to Women: How to Understand, Reach, and Increase Your Share of the Largest Market Segment

By: Marti Barletta

Price: $11.95

Publisher: Kaplan Business: 2002-12-12

SKU: 225278

ISBN: 0793159636

Condition: Used: Like New


Hardcover. Like new with light shelf wear. Quick response! View more info

Real Time: Preparing for the Age of the Never Satisfied Customer

By: McKenna, Regis

Price: $5.95

Publisher: Harvard Business School Press: 1999-03

SKU: 126995

ISBN: 0875849342

Condition: Used: Like New


Like new with minor shelf wear. Quick response! View more info

Why We Buy: The Science Of Shopping

By: Paco Underhill

Price: $7.95

Publisher: Simon & Schuster: 2000-06-02

SKU: 284942

ISBN: 0684849143

Condition: Used: Good


General paperback wear, bends in spine, possible bends from reading on the cover, and may have a bookstore stamp inside cover. Quick response! View more info

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

By: Reichheld, Frederick F.

Price: $14.95

Publisher: Harvard Business Review Press: 1996-01-01

SKU: 663371

ISBN: 0875844480

Condition: Used: Good


Name/address stamp or sticker. Small tear(s) in dust jacket. General wear. Quick response! View more info

The Overspent American: Upscaling, Downshifting, And The New Consumer

By: Schor, Juliet B.

Price: $11.95

Publisher: Basic Books: 1998-04-26

SKU: 627343

ISBN: 0465060560

Condition: Used: Good


Clean pages with general wear from reading and storage. If the dust jacket is present it may have curling, wear, or small tears on the edges. Some books have a bookstore stamp inside cover. Quick response! View more info

Why We Buy: The Science Of Shopping

By: Underhill, Paco

Price: $7.95

Publisher: Simon & Schuster: 2000-06-02

SKU: 409498

ISBN: 0684849143

Condition: Used: Very Good


Clean book with light bends in spine from reading and may have a bookstore stamp inside the cover. Quick response! View more info